So after my initial glowing recommendation for Drobo I’m now having some doubts. My particular Drobo refuses to recognize any disk in slot 4, even disks that work just fine in slot 3. So I called support, and waited, and waited, and waited. Finally I got to speak to a human being who took my details and quickly decided the case needed to be escalated to the next level of support. He took my phone number and promised a call back. I waited, and waited and waited, by the end of the day I still hadn’t been called back.
So this morning I called them again and explained the situation only to be told that the next level of support normally responds within 3-5 business days!!! What’s the chance that I’m even available to take a call at the moment they decide to call me back? Do I have to wait another 3-5 days to talk to them if I miss their call??
Come on Drobo, you can’t offer a high-availability, high-reliability storage subsystem with such slow support.
Based on my experience with Drobo support I cannot recommend Drobo for critical business storage, not unless you can afford to take a week off waiting for a response.
Tue Aug 26 2008 16:31:00 GMT-0700 (Pacific Daylight Time)